Can’t remember if I mentioned my sonic toothbrush which broke last week. Anyway, here’s a copy of my complaint letter to Philips, which will tell you all about it. The moral of this story is NEVER spend your hard earned cash on anything made by Philips.
Please find enclosed the Philips Sonicare toothbrush you sent me subsequent to my complaint in May 2009, to replace the previous one I had, which had stopped working, subsequent to my complaint.. Sadly, this one too has stopped working.
This is the fourth toothbrush I have had over a period of just over two years. The first and second ones, which stopped working after five and seven months respectively, were replaced by the shop where I purchased the original one. The third one, which again broke after a matter of months, was replaced by you with this fourth one which is now broken.
Although I’ve telephoned your “Customer Service” department, your company is, apparently, not prepared to take responsibility for this toothbrush which retails for the best part of £200, and has stopped working after seven months.
I don’t think this is acceptable. Not that I want another toothbrush, as I don’t imagine a fifth one will last any longer than the previous four. So please have this one back with my compliments, as it’s no use to me.
I can’t decide whether I’m more appalled by your company’s customer service, or by the shoddy goods you think it’s acceptable to sell.
PS I’m posting a copy of this letter on my blog, https://whatshappeningatmyhouse.wordpress.com, which gets around 2,500 hits a month.